Refund & Cancellation Policy

Last Updated: July 19, 2026

UGhar is a brand owned and operated by Mirvanta Technologies Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Agrico, Jamshedpur, Jharkhand, India (bearing Corporate Identification Number CIN: U63122JH2026PTC028624) ("Company", "we", "our", or "us"). We strive to provide reliable, transparent, and professional home service experiences. This Refund & Cancellation Policy explains when bookings may be cancelled and how refunds are processed.

1. Cancellation Policy

• Free Cancellation: Customers may cancel a booking free of charge at any time before a service partner has been assigned and has started travelling to the service location.

• Partner Dispatched: If a service partner has already been assigned and has started travelling towards the customer's location, a standard visit fee (currently ₹99, subject to change) may be applicable to compensate the partner's travel and time.

• Automatic Cancellation: If UGhar is unable to assign a suitable service partner within the applicable time window (generally around 5 minutes, subject to operational conditions), the booking will automatically expire. No cancellation fee will be charged in such cases.

2. Failed Service Protection

If a booked service cannot be completed due to service partner unavailability, operational issues, technical issues, platform errors, or any reason attributable to UGhar, the Company may, at its sole discretion:

  • Reschedule the booking,
  • Assign another service partner,
  • Issue a full refund,
  • Issue a partial refund where appropriate.

3. Customer Unavailability

If the assigned service partner reaches the service location but the customer is unavailable, repeated contact attempts are unsuccessful, or the customer refuses the service after partner arrival, the booking may be treated as a No-Show, and a visit fee (currently ₹99, subject to revision) may be applicable.

4. Refund Processing

Where a refund is approved:

• UPI / Bank refunds are generally processed within 5–7 business days, depending on the payment provider and banking partner.

• Wallet credits (if applicable in the future) may be processed instantly.

Processing timelines may vary depending on payment networks.

5. Changes to this Policy

Mirvanta Technologies Private Limited reserves the right to modify or update this Refund & Cancellation Policy at any time. The latest version will always be available on the UGhar platform.

Contact Us
UGhar
A brand owned and operated by Mirvanta Technologies Private Limited
Email: support@ughar.in